Web Platforms
Deskora
A self-hosted, omnichannel customer support platform (email, chat, phone, social) evolved from Zammad with all cloud telemetry removed.
- Client
- Devix — commercial product
- Completed
- August 2025
- Technologies
- Ruby on Rails 8Vue 3TypeScriptPostgreSQLGraphQLVite
Deskora is a full helpdesk and customer-support platform covering email, chat, phone, and social channels in one shared inbox. stripping cloud telemetry, and setting it on a commercial roadmap so organizations get a mature, sovereign support desk they can run entirely on their own infrastructure.
Zammad 7.2
Base
4+
Channels
GraphQL
API
Self-hosted
Hosting
The challenge
Teams wanted a serious, feature-complete support desk without SaaS lock-in, per-agent cloud pricing, or external telemetry — and with the freedom to extend and rebrand it as a commercial product.
The solution
A fork-and-evolve strategy on Rails 8 + Vue 3 with a GraphQL API: rebranded to Deskora, removed outbound telemetry, and documented the codebase with reverse-engineering notes to enable a commercial roadmap on top of a battle-tested foundation.
Architecture
Ruby on Rails 8 monolith backend, Vue 3 + TypeScript SPA frontend over GraphQL, PostgreSQL persistence, and a Vite build toolchain — self-hosted with no cloud dependencies.
Key features
- Omnichannel tickets — email, chat, phone, social
- Shared team inbox with SLAs and triage
- Knowledge base and automation rules
- GraphQL API for extensions
- Rebranded, telemetry-free Zammad core
- Self-hosted with no vendor lock-in
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